The Efficacy of Alternative Dispute Resolution under Argentina’s 2014 Consumer Law

Summary:

Argentina's 2014 Law on Dispute Resolution System in Consumer Relations has introduced Alternative Dispute Resolution (ADR) mechanisms to handle consumer complaints more efficiently. The law offers mediation and arbitration as ADR options, which reduce the need for court litigation, saving time and resources for consumers and businesses. ADR has several advantages, including cost-effectiveness, timeliness, and flexibility. However, its success is limited by public awareness and suitability for all types of consumer disputes. For ADR to be effective, it is essential to increase public awareness and understanding of its limitations.