Evaluating the Efficacy of the Consumer Commission Procedure Regulations 2020

Here is a summary of the introduction document:

Summary:

The effectiveness of the Consumer Protection (Consumer Commission Procedure) Regulations, 2020, will be evaluated by assessing key metrics, including speed of redressal, public awareness, and ease of compliance. The evaluation will also consider stakeholder feedback, such as consumer satisfaction and business adaptation to the Regulations. The study aims to determine the Regulations' ability to standardize and expedite the consumer grievance resolution process and identify areas for continuous monitoring and improvement.