Evaluating the Effectiveness of Italy’s Consumer Code

Summary:

Italy's Consumer Code, enacted 15 years ago, has achieved significant success in safeguarding consumer rights. Key metrics of success include increased consumer awareness, successful legal actions, and business compliance. However, concerns have emerged regarding implementation challenges faced by small and medium-sized enterprises (SMEs), technological lag in addressing emerging technologies, and incomplete harmonization with EU directives. Recommendations include targeted support for SMEs, updating regulations to cover new technologies, and achieving complete EU alignment. Overall, the Code has largely succeeded in its mission, but its effectiveness can be further enhanced by addressing these areas of concern.