An Overview of Argentina’s 2014 Law on Dispute Resolution System in Consumer Relations- Bridging the Gap between Businesses and Consumers

Summary:

The Law on Dispute Resolution System in Consumer Relations in Argentina (enacted in 2014) is a benchmark development aiming to settle consumer-business disputes efficiently, transparently, and fairly. Key features include:

Consumer rights protection (information, fair treatment, timely resolution)
Alternate Dispute Resolution (ADR) methods (mediation, arbitration)
Judicial Intervention framework
Transparency requirements for businesses

This law has positive implications for both consumers (effective and transparent system) and businesses (reduced legal costs, predictable environment). Overall, the law serves as a model for other jurisdictions seeking to balance consumer and business interests.