An Analytical Overview of the EU’s Consumer Rights Directive (Directive 2011:83:EU)

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Summary:

The Consumer Rights Directive (2011/83/EU) was enacted to consolidate previous directives and provide a unified regulatory framework for consumer rights in the European Union. The key provisions include information requirements to facilitate informed decisions and a 14-day right of withdrawal (cooling-off period) for distance or off-premises contracts. While the Directive provides standardized consumer protections, its implementation is left to member states, leading to inconsistent enforcement and gaps in protection, prompting the need for further efforts to fully realize its objectives.