A Heavy Price to Pay: AGL’s Breach of Trust and Its Impact on Vulnerable Australians

Read Energy & Renewables Sanctions & Fines

Date: 19th Dec, 2024 Source: In-House Country: Australia

Brief

On 19/12/2024, the Australian Energy Regulator (AER) issued an update regarding AGL penalised $25 million for breaches of overcharging rules related to Centrepay payments. This is the largest total penalty ever imposed for such breaches, with the Federal Court finding that AGL had overcharged 483 customers between January 2017 and October 2021, committing a total of 16,156 breaches.

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A Heavy Price to Pay: AGL’s Breach of Trust and Its Impact on Vulnerable Australians

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A Heavy Price to Pay: AGL’s Breach of Trust and Its Impact on Vulnerable Australians

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