Telephone Operator Consumer Services Improvement Act of 1990

The Telephone Operator Consumer Services Improvement Act of 1990 was enacted on October 17, 1990, to protect consumers from unfair practices in the provision of operator services. The law requires providers of operator services to identify themselves audibly and distinctly at the beginning of each call, permit consumers to terminate calls without charge, disclose rates and charges, and ensure aggregators comply with certain requirements. The Federal Communications Commission was also directed to conduct a rulemaking proceeding to prescribe regulations to protect consumers from unfair and deceptive practices related to operator services.