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Brief
The Complaint Information (Canadian Insurance Companies) Regulations were made by Her Excellency the Governor General in Council on October 4, 2001, pursuant to section 1021 of the Insurance Companies Act. The regulations are an amendment to the Insurance Companies Act and come into effect on the same day.
The prescribed information that insurance companies must provide includes contact details for the Agency (the Financial Consumer Agency of Canada), including its office address and website URL. This information is to be provided in a manner specified by the regulations, which can include:
- In a brochure, statement of account, or written statement that contains other required information under the Insurance Companies Act.
- In a separate document.
The purpose of these regulations is to provide consumers with clear and accessible information about insurance companies and their products, and to facilitate complaints and disputes resolution.
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