The EBA extends the existing Joint Committee Guidelines on complaints handling to credit servicers
News Financial servicesEnglishGuidance
Date: 24th Jul, 2024Source: European Banking Authority (EBA)Country: European Union
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Brief
The European Banking Authority (EBA) published today final Guidelines that extend the existing Joint Committee Guidelines on complaints handling (JC Guidelines) to credit servicers under the new Credit Servicers Directive . When handling complaints from borrowers, credit services are now required to apply the same effective and transparent procedures that have been applied for more
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The European Banking Authority (EBA) published today final Guidelines that extend the existing Joint Committee Guidelines on complaints handling (JC Guidelines) to credit servicers under the new Credit Servicers Directive . When handling complaints from borrowers, credit services are now required to apply the same effective and transparent procedures that have been applied for more
This content is restricted.
European Banking Authority (EBA)
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