Telstra pays $394,000 penalty for NBN migration failures

News Telecom & Connectivity Sanctions & Fines

Date: 29th Jan, 2025 Source: Australian Communications and Media Authority (ACMA) Country: Australia Original Source

Brief

Telstra has paid a $394,380 penalty after failing to conduct required internet speed tests for over 3,800 customers migrating to the NBN. The failures, caused by IT system issues between 2022 and 2023, resulted in some customers being overcharged and others not being informed about slower-than-promised speeds.

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Australian Communications and Media Authority (ACMA)

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Telstra pays $394,000 penalty for NBN migration failures

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Telstra pays $394,000 penalty for NBN migration failures

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