Telemarketing: Italian Data Protection Authority sanctions Enel Energia | The company failed to protect its databases from access by unauthorised agents

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Summary:

The Italian Data Protection Authority (Garante Privacy) has imposed a fine of over 79 million euros on Enel Energia for serious data processing shortcomings and security vulnerabilities. The fine originated from an investigation into telemarketing activities carried out by Enel Energia, which acquired 978 contracts from four companies without belonging to their sales network. The company's information systems were found to have serious security weaknesses, allowing unauthorized agents to access and use customers' data to sign contracts without real economic benefits. The fine is the highest ever imposed by the Authority, and it is a significant deterrent against data protection violations.