Susep defines criteria to differentiate between complaint and report records

News Financial services Guidance

Date: 1st Nov, 2024 Source: Superintendence of Private Insurance (Superintendência de Seguros Privados – SUSEP) Country: Brazil Original Source

Brief

On November 1, 2024, the Superintendence of Private Insurance (Susep) published an Instructional Joint Normative (IN) No. 4, detailing criteria for distinguishing between complaint and report records. The guidelines, developed by Susep's Corregedoria, Ouvidoria, and Comissão de Ética Pública da Autarquia, aim to clarify the procedures for recording specific acts as complaints or reports.

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Superintendence of Private Insurance (Superintendência de Seguros Privados – SUSEP)

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Susep defines criteria to differentiate between complaint and report records

Brief

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Susep defines criteria to differentiate between complaint and report records

Brief

Superintendence of Private Insurance (Superintendência de Seguros Privados – SUSEP)

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