Brief

On 17/07/2025, the National Consumer Protection Agency (Procon) issued an update regarding Procon-SP will inspect the company “Sofá na Caixa”. The inspection was triggered by a significant increase in complaints and lack of response from the company to consumers and the Foundation. Over 500 complaints were received between January and July, with most referring to non-delivery of purchased products.

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National Consumer Protection Agency (Procon)

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