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HMRC and VOA’s response to the Adjudicator’s Office 2024 annual report

News Tax & Compliance General Updates
Date: 18th Feb, 2025 Source: Her Majesty’s Revenue and Customs (HMRC) Country: United Kingdom Original Source

Brief

On September, the Her Majesty's Revenue and Customs (HMRC) issued an update regarding HMRC and VOA’s response to the Adjudicator’s Office 2024 annual report. The report highlighted learning based on insight from complaints investigated in 2023-2024, with HMRC acknowledging challenges in delivering customer services due to financial pressures and complex tax affairs.

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Her Majesty’s Revenue and Customs (HMRC)

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