Guidance: Supported journeys: defining vulnerability during the PSTN migration

News Telecom & Connectivity Guidance

Date: 18th Nov, 2024 Source: Department for Science, Innovation & Technology Country: United Kingdom Original Source

Brief

"On March 2024, major UK communications providers signed a Public Switched Telephone Network (PSTN) Charter committing to improve protections for vulnerable people during landline migration. The document aims to help communication providers identify customers requiring additional support and define 'supported journeys' as applicable to users at heightened risk of suffering harmful outcomes, particularly during the analogue-to-digital landline migration."

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Department for Science, Innovation & Technology

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Guidance: Supported journeys: defining vulnerability during the PSTN migration

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Guidance: Supported journeys: defining vulnerability during the PSTN migration

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Department for Science, Innovation & Technology

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