FTC Takes Action Against Bill Payment Company Doxo for Misleading Consumers, Tacking on Millions in Junk Fees

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Summary

The Federal Trade Commission (FTC) has taken action against bill payment company Doxo and its co-founders, alleging that they have engaged in deceptive and unfair business practices. The company is accused of using misleading search ads to impersonate consumers' billers and charging them millions of dollars in junk fees. The FTC's complaint alleges that Doxo's payment processing practices have caused harm to consumers, including utilities being shut off, car and health insurance lapses, and fines and fees despite timely payments. The company is charged with violating several federal laws and the Commission has filed a complaint in the U.S. District Court for the Western District of Washington.