FCA calls for firms to improve bereavement handling times and shares best practice

News Financial services Reports

Date: 22nd Nov, 2024 Source: Financial Conduct Authority Country: United Kingdom Original Source

Brief

On November 21, 2024, the Financial Conduct Authority issued an update regarding FCA calls for firms to improve bereavement handling times and shares best practice. The multi-firm review found evidence of good practice among life insurers, but highlighted delays in settling claims and inconsistent measurement of customer experience.

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Financial Conduct Authority

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FCA calls for firms to improve bereavement handling times and shares best practice

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FCA calls for firms to improve bereavement handling times and shares best practice

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