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Brief
"On "10/07/2024", the "European Consumer Centre Network (ECC-Net)" issued an update regarding "ECC-Net’s Concerns and Proposals for Enhanced Parcel Delivery Standards". Efficient and reliable parcel delivery is crucial in the rapidly growing e-commerce sector, with EU legislation aimed at protecting consumers still facing challenges due to non-compliance by traders. ECC-Net identifies key areas of concern and proposes recommendations to enhance consumer protection. ECC-Net suggests proof of delivery, secure options for unattended deliveries, standardized return procedures, clear consumer rights awareness, enhanced enforcement mechanisms, advanced tracking systems, insurance coverage, support for vulnerable consumers, and tailored assistance measures."
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