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Brief
"On 09/10/2024, the Competition and Markets Authority issued an update regarding CMA cautions will writing and legal service providers as new guidance launched. The CMA has written to seven unregulated legal services providers cautioning them against using concerning practices such as aggressive upselling, refusing refunds, and failing to respond to complaints."
The CMA's new guidance aims to boost compliance levels across unregulated legal services, while also providing tailored guidance for businesses in the sector.
The CMA is concerned that consumers may not have a clear idea of what they may be expected to pay or the different options available to them when purchasing these services.
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