Bank of Ireland UK reprimanded for inaccurate data on customers’ accounts

Summary:

The Information Commissioner's Office (ICO) has issued a reprimand to Bank of Ireland UK for inaccuracies in over 3,000 customers' credit profiles. Bank of Ireland UK sent incorrect outstanding balances to credit reference agencies, which could have led to customers being unfairly refused credit or granted excessive credit. Although the impact on each customer is unclear, the ICO assumed a negative effect was likely. The ICO concluded that Bank of Ireland UK breached data protection law by failing to ensure accurate personal data and has recommended steps to ensure compliance, including continued support for affected customers, robust processes, and regular reviews.