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Arcep presents the 2025 edition of the customer satisfaction observatory and its annual report on the “I alert Arcep” platform

News Telecom & Connectivity Reports
Date: 3rd Apr, 2025 Source: French Regulatory Authority for Electronic Communications, Postal and Print Media Distribution (ARCEP) Country: France Original Source

Brief

On 03/04/2025, the French Regulatory Authority for Electronic Communications, Postal and Print Media Distribution (ARCEP) issued an update regarding "Arcep presents the 2025 edition of the customer satisfaction observatory and its annual report on the “I alert Arcep” platform". The report highlights a slight increase in customer satisfaction for all operators across fixed and mobile networks. However, issues such as unsolicited calls and number spoofing remain concerns, with 67% of customers reporting they never or rarely answer unknown numbers.

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French Regulatory Authority for Electronic Communications, Postal and Print Media Distribution (ARCEP)

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