ANS creates rules for health plans to notify users when they are in default

On February 11, 2025, the National Health Supplement Agency (ANS) introduced new rules for health insurance operators to notify users of inadmissible situations. The changes aim to prevent unexpected cancellations or exclusions from health plans due to incorrect information. These new regulations require operators to send notifications via phone calls, emails, or text messages to users' mobile phones before taking any action, and only allow exclusion or cancellation if payments are 10 days overdue and two consecutive monthly installments have not been paid.