GRI

Anatel launches new service channel by WhatsApp to facilitate complaints and consultations

News Telecom & Connectivity General Updates
Date: 9th Apr, 2025 Source: National Telecommunications Agency (Anatel) Country: Brazil Original Source

Brief

On 09/04/2025, the National Telecommunications Agency (Anatel) issued an update regarding Anatel launches new service channel by WhatsApp to facilitate complaints and consultations. The agency aims to improve customer support and simplify the complaint registration process through this new service, which is available via a dedicated WhatsApp number or link, allowing users to register, consult, and re-open protocols directly on the messaging app.

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National Telecommunications Agency (Anatel)

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