AER releases updated guidance on family violence rules for energy retailers

On March 14, 2024, the Australian Energy Regulator (AER) released updated Guidance on family violence protections in the Retail Rules. The Guidance sets out energy retailers' key responsibilities to customers affected by family violence and provides detailed compliance expectations informed by engagement with experts and other regulatory bodies. It also highlights relevant civil penalty provisions and new reporting requirements for retailers commencing in 2025, emphasizing the AER's commitment to supporting consumers affected by family violence.