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The Reserve Bank of India (RBI) has issued a press release dated March 11, 2022, stating that Paytm Payments Bank Ltd (PPBL) has been directed to stop onboarding new customers with immediate effect. This decision follows a Comprehensive System Audit report and subsequent compliance validation report from external auditors, which revealed persistent non-compliances and material supervisory concerns. As a result, the RBI has imposed new restrictions on PPBL, including:

No further deposits or credit transactions after February 29, 2024
Withdrawals allowed without restrictions
No additional banking services except for withdrawals
Termination of Nodal Accounts by February 29, 2024
* Settlement of pipeline transactions and nodal accounts by March 15, 2024

Note: The document date is March 11, 2022, but the restrictions mentioned are effective by February 29, 2024.

In Press Release dated March 11, 2022, the Reserve Bank of India, in exercise of its powers under section 35A of the Banking Regulation Act, 1949, had directed Paytm Payments Bank Ltd (PPBL or the bank) to stop onboarding of new customers with immediate effect. 2. The Comprehensive System Audit report and subsequent compliance validation

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In Press Release dated March 11, 2022, the Reserve Bank of India, in exercise of its powers under section 35A of the Banking Regulation Act, 1949, had directed Paytm Payments Bank Ltd (PPBL or the bank) to stop onboarding of new customers with immediate effect. 2. The Comprehensive System Audit report and subsequent compliance validation

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Reserve Bank of India

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