Consumers want clear responsibilities and transparency in online marketplaces

Summary:

A recent study by ConPolicy, commissioned by the DIN Consumer Association, sheds light on the problems faced by consumers when transacting on online marketplaces. The study found that many consumers are unsure about the difference between online marketplaces and online shops, with only 10% of those surveyed knowing that Douglas, Decathlon, and H&M are online marketplaces. The study also revealed that most consumers lack a clear understanding of the responsibilities of online marketplaces and third-party sellers. The authors recommend clear communication of the responsibility divide between online marketplaces and consumers, as well as a clear labeling of websites that sell products from third-party sellers. The study highlights the need for improvements in the norming process to ensure consumer protection in e-commerce.

Note: The study was conducted to provide recommendations for the consumer policy and norming process to ensure consumer protection in e-commerce.