Telsim breaches responsible selling rules

News Telecom & Connectivity Sanctions & Fines

Date: 15th Jan, 2025 Source: Australian Communications and Media Authority (ACMA) Country: Australia Original Source

Brief

The Australian Communications and Media Authority (ACMA) has directed Telsim (Kangaroo Telecom Pty Ltd) to comply with the Telecommunications Consumer Protections (TCP) Code after an investigation revealed non-compliant sales practices. Telsim failed to train its staff properly and omitted necessary contract information, potentially facing penalties of up to $250,000 if it does not comply.

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Australian Communications and Media Authority (ACMA)

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Telsim breaches responsible selling rules

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Telsim breaches responsible selling rules

Brief

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