Ministry of Human Resources and Social Development updates support worker standards to raise quality of services provided by HR companies

Purpose

The Ministry of Human Resources and Social Development has revised the standards for supported employment ratios for human resource companies, effective from July 6, 2024. This amendment reflects the ministry’s commitment to developing the labor market and promoting sustainability in the private sector, aligning with its ongoing efforts to balance company requirements with market demands.

The revision aims to improve service quality by increasing individual and business segments, ultimately leading to a more flexible and stimulating work environment that enhances customer satisfaction. The new standards focus on companies’ performance and ability to meet client needs, ensuring they can provide high-quality services while catering to customers’ preferences.

Effects on Industry

The revised standards mark a positive step towards emphasizing quality in service provision and encouraging companies to focus on improving their offerings. This shift allows businesses to develop more effective strategies for growth, innovation, and customer satisfaction. The change also promotes a more dynamic work environment, where employees can thrive and contribute to the company’s success.

By adopting this approach, human resource companies can better understand their customers’ needs and tailor their services accordingly. This will lead to increased customer satisfaction and loyalty, ultimately contributing to the growth and development of the sector. The revised standards also ensure that companies are held accountable for their performance, which will drive them to continually improve and innovate.

Relevant Stakeholders

The revision affects various stakeholders in the human resource industry, including:

1. Human Resource Companies: These businesses must adapt to the new standards, focusing on improving service quality and customer satisfaction. They will need to develop strategies to meet the revised employment ratios, which will impact their operational efficiency and ability to provide high-quality services.
2. Employees: The revision may lead to changes in working conditions, job security, and career development opportunities for employees. Human resource companies must ensure that they provide a supportive work environment and adequate resources to help employees adapt to the new standards.
3. Customers: Clients of human resource companies will benefit from improved service quality, increased flexibility, and more tailored services. They can expect better outcomes from their interactions with these businesses.

Next Steps

To comply with the revised standards, human resource companies should:

1. Review and Update Policies: Companies must reassess their policies, procedures, and operational frameworks to ensure alignment with the new standards.
2. Develop Strategies for Growth: Businesses should develop strategies to meet the revised employment ratios, which may involve investing in employee training, improving operational efficiency, or exploring new service offerings.
3. Enhance Customer Engagement: Companies must focus on improving customer satisfaction by providing high-quality services that cater to individual needs and preferences.

Any Other Relevant Information

The Ministry of Human Resources and Social Development has emphasized its commitment to maintaining a strong partnership with the private sector, ensuring that companies have access to necessary resources and support. The revised standards are part of the ministry’s broader efforts to promote economic and social development by enabling businesses to contribute effectively to these goals.

In light of this revision, human resource companies should prepare for increased transparency and accountability, as they will be expected to demonstrate their performance and commitment to quality service provision. By embracing these changes, businesses can improve their operations, enhance customer satisfaction, and drive innovation within the sector.