New report ranks Australian telco customer complaint performance

News Telecom & Connectivity Reports

Date: 18th Dec, 2024 Source: Australian Communications and Media Authority (ACMA) Country: Australia Original Source

Brief

On February 13, 2025, the Australian Communications and Media Authority (ACMA) released a first-of-its-kind report on telco customer complaint handling. The report ranked the performance of Australia's 34 largest telcos against three key metrics, including complaints received per 10,000 services in operation, average time to resolve complaints, and percentage of complaints escalated to the Telecommunications Industry Ombudsman (TIO).

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Australian Communications and Media Authority (ACMA)

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New report ranks Australian telco customer complaint performance

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New report ranks Australian telco customer complaint performance

Brief

Australian Communications and Media Authority (ACMA)

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