Evaluating the Effectiveness of Indonesia’s Consumer Protection Law

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Indonesia's Consumer Protection Law No. 8 of 1999 has had a positive impact since its enactment, resulting in a decrease in consumer complaints, an increase in successful legal actions against companies violating consumer rights, and success in educating the public about their consumer rights. However, the law faces challenges in dealing with modern issues, including technological advancements, resource limitations, and a gap in consumer awareness. Recommendations include updating the law to include provisions for e-commerce and digital services, strengthening enforcement, and employing innovative public education methods.

Summary:

The Consumer Protection Law has had a generally positive impact in Indonesia, with a decrease in consumer complaints and an increase in successful legal actions against companies violating consumer rights. However, the law faces challenges in dealing with modern issues such as technological advancements, resource limitations, and a gap in consumer awareness. To improve its effectiveness, the law should be updated to include provisions for e-commerce and digital services, strengthening enforcement and employing innovative public education methods.