The Digital Frontier- E-Commerce and the Consumer Protection Act of 2019

Summary:

The 2019 Consumer Protection Act aims to address challenges in digital commerce by establishing transparency, liabilities, and consumer redress mechanisms for online shopping and digital transactions. Specifically, it mandates online platforms to disclose seller details and accurate product information, holds e-commerce platforms accountable for defective products or services, and requires a robust mechanism for resolving consumer complaints. However, the Act has areas for improvement, including the lack of explicit regulations for cross-border transactions, comprehensive data protection, and digital literacy.