BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC

Summary:

The Federal Trade Commission (FTC) has reached a settlement with BetterHelp, a online therapy provider, over allegations that the company shared consumers' health data for advertising purposes without their consent. As part of the settlement, BetterHelp will pay $7.8 million and approximately 800,000 consumers will receive notices about their eligibility for refunds. The refunds will stem from BetterHelp's sharing of sensitive consumer data, including email addresses, IP addresses, and answers to personal health questions, with third parties for advertising purposes. Consumers can receive their refunds via PayPal, check, or Zelle payment, and can contact the independent refund administrator, Ankura Consulting Group, with any questions.