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Summary:

The Federal Trade Commission (FTC) is issuing nearly $6.3 million in refunds to consumers related to a 2019 settlement with AT&T Mobility LLC. The company was accused of misleading customers about its unlimited data plans, which would reduce data speeds (throttle) if customers reached a certain amount of data use. The settlement resulted in $52 million being returned to consumers in 2020, and the latest refunds are going to consumers who had not yet received a refund and filed a valid claim with the FTC. Recipients should cash their checks within 90 days and redeem PayPal payments within 30 days.

Key Points:

FTC settlement with AT&T Mobility LLC
Allegations of misleading customers about unlimited data plans
$6.3 million in refunds issued to consumers
Refunds going to consumers who had not yet received a refund and filed a valid claim
* Recipients should cash checks within 90 days and redeem PayPal payments within 30 days

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For Release

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FTC providing nearly $6.3 million to consumers related to 2019 settlement

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The Federal Trade Commission is sending partial refunds to consumers totaling nearly $6.3 million stemming from the FTC’s lawsuit against AT&T Mobility LLC for misleading customers about its unlimited data plans.

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The FTC’s $60 million settlement with AT&T, announced in 2019, resolved allegations that the wireless provider failed to adequately disclose to its unlimited data plan customers that, if they reach a certain amount of data use in a given billing cycle, AT&T would reduce—or “throttle”—their data speeds to the point that many common mobile phone applications, such as web browsing and video streaming, became difficult or nearly impossible to use. In 2020, as a result of the settlement, the company gave a bill credit to current AT&T customers and sent refund checks to former customers, which resulted in $52 million returned to consumers.

The latest refunds are going to consumers who had not yet received a refund and filed a valid claim with the FTC.

The FTC is sending 212,893 checks and 54,841 PayPal payments. Recipients should cash their checks within 90 days, as indicated on the check. Consumers who receive a PayPal payment should redeem their payment within 30 days.

Consumers who have questions about their payment should contact the refund administrator, JND Legal Administration, at 877-654-1982, or visit the FTC website to view frequently asked questions about the refund process. The Commission never requires people to pay money or provide account information to get a refund.

The Commission’s interactive dashboards for refund data provide a state-by-state breakdown of refunds in FTC cases. In 2023, FTC actions led to $324 million in refunds to consumers across the country.

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The Federal Trade Commission works to promote competition and protect and educate consumers.  The FTC will never demand money, make threats, tell you to transfer money, or promise you a prize. Learn more about consumer topics at consumer.ftc.gov, or report fraud, scams, and bad business practices at ReportFraud.ftc.gov. Follow the FTC on social media, read consumer alerts and the business blog, and sign up to get the latest FTC news and alerts.

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Refund Administrator

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JND Legal Administration

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877-654-1982

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Office of Public Affairs

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202-326-2924

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Summary of the Document: Enforcement, Policy, and Consumer Protection

The Federal Trade Commission (FTC) is a regulatory agency that enforces federal laws related to competition and consumer protection. The FTC works to promote free enterprise and protect consumers from deceptive or unfair business practices, and unfair methods of competition.

The agency’s enforcement efforts aim to prevent anticompetitive, deceptive, and unfair business practices. The FTC can take various actions, including filing lawsuits and seeking court-ordered remedies, to address violations of federal laws.

The agency also provides guidance and resources to help businesses understand their responsibilities and comply with the law. This includes the Legal Library, which offers legal resources and guidance, as well as the Business Guidance section, which provides information on topics such as advertising and marketing, credit and finance, and privacy and security.

The FTC’s Policy section outlines the agency’s efforts to advance government policies that protect consumers and promote competition. This includes providing policy guidance and working to ensure that government policies are in the best interest of consumers.

The FTC’s Technology Blog provides advice and guidance on cybersecurity, online security, and identity theft. The agency’s Consumer Advice section offers information and resources on topics related to consumer protection, including shopping, digital marketing, and privacy.

The FTC’s News and Events section provides updates on the agency’s activities, including enforcement actions, policy initiatives, and consumer alerts.

Recently, the FTC announced that it is sending nearly $6.3 million in partial refunds to consumers stemming from a 2019 settlement with AT&T Mobility LLC. The refunds are related to allegations that the wireless provider misled customers about its unlimited data plans. The FTC’s settlement with AT&T, announced in 2019, resulted in a $60 million payment to the agency, with $52 million already being returned to consumers. The latest refunds are going to consumers who had not yet received a refund and filed a valid claim with the FTC.

Key Takeaways:

The FTC enforces federal laws related to competition and consumer protection.
The agency takes various actions to address violations of federal laws, including filing lawsuits and seeking court-ordered remedies.
The FTC provides guidance and resources to help businesses understand their responsibilities and comply with the law.
The agency’s policy efforts aim to advance government policies that protect consumers and promote competition.
The FTC provides consumer protection advice and guidance on topics such as cybersecurity, online security, and identity theft.
The agency recently sent nearly $6.3 million in partial refunds to consumers related to a settlement with AT&T Mobility LLC.

Federal Trade Commission

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